Since 2015, our Elite Offshore People and Culture System
has helped more than 160 tech companies find
A-player talent, build expert offshore teams, optimize
performance across cultural boundaries, and grow
their margins.
Every tech services business is actually a people business.
Offshore recruitment is harder than it looks. Resumes mislead, references are unreliable, cultural differences result in unexpected answers, and different interview norms mean strong candidates get missed while weaker ones impress an onshore manager.
Even the right hire fails without support. Drop anyone into a foreign business with ineffective ramp-up and management that doesn’t fit the geographic culture, and they are likely to communicate poorly, lose confidence, disengage, or leave. The talent wasn’t the problem, it was the support structure.
Most MSPs hire offshore staff without a system for managing them effectively. Without the right cultural knowledge and ongoing support, even good hires underperform, misread requests, don’t integrate with the team, or create more work than they complete, leading to inadequate financial return for your efforts.
Growing an MSP means managing the constant tension between being understaffed and overstaffed. Without a staffing model that deliberately leverages onshore and offshore together, every new client adds pressure instead of profit. A mispriced contract, a sudden spike in demand on your L2s, or a big onboarding can all drag service levels down.
The Elite Hire Framework eliminates over 90% of applicants through in-house built technical exams, communication skills review, and culture-fit assessment processes built specifically for Filipino candidates. Only the top percentile make it to your shortlist for final interview, so you hire with confidence, not crossed fingers.
Instead of just hiring offshore staff, you’re hiring people who are backed by a proven people and culture framework. From structured onboarding to ongoing coaching, regular performance check-ins and a dedicated Team Advisor, we wrap every placement in the systems that keep staff engaged, supported and performing long after day one.
Most MSPs under-leverage their offshore staff because nobody showed them how to manage across cultures. Our Best Practice Alignment Report and dedicated Team Advisor close that gap, so your team integrates fully, performs productively, continues to improve, and frees your onshore staff for higher-value work.
We’ve helped 160+ MSPs restore margins from 5% to 15%, stabilise their team structure, and build a more scalable, more sellable business. We don’t just place staff. We help you build the ideal multi-shored model that gets you where you want to go.
Getting offshoring right shouldn’t feel like a risk you can’t afford to take. The Elite Offshore People & Culture System is our proven three-part framework designed to eliminate mistakes, reduce management overhead, and give you full control of your offshore team, from day one.
1 Selecting Great People | 2 Supporting Great People | 3 Scaling Great People | |
|---|---|---|---|
| Our approach | Great teams start with great people, and we have a detailed system for finding you the best. Built for our own MSP and refined over more than a decade, it starts with our collaborative Recruitment Campaign Brief, then a rigorous selection process that typically eliminates around 96% of applicants for your role. | Finding brilliant people offshore is just the beginning. Helping them stick and perform is what really counts. Your managers and staff get the right cross-cultural insights, plus a dedicated Team Advisor who’s an expert in Western and Filipino cultures, knows your team individually, and meets with you monthly to share insights and solve challenges. | The best offshore teams are not just people filling gaps. They are fully integrated across both countries, involve every department, and make the business highly profitable and highly scalable. We help you shape the right team model, free up budget for the best onshore talent, strengthen margins, and grow a team that scales alongside you. |
| The problem it solves | Wrong hires are expensive. Most recruiters just send whoever passes a basic check and hide behind a replacement guarantee, pushing all the risk onto you. Our process does the opposite, biased towards elimination and alignment so the right people stay. | Unsupported people. Even strong hires struggle when they are dropped in without onboarding, a cultural bridge or ongoing support | Teams that cannot scale. Without the right model, offshoring stays a quick fix instead of becoming a genuine growth engine. |
| The result | More accurate, more efficient recruitment with a far lower risk of wrong hires. The right person, hired into a well-designed role, with a high retention rate. | An offshore team that integrates fully, performs consistently, and lightens your workload. | A more scalable and sellable business, with net margins lifted to 10 to 15%, powered by a capable team you are proud of. |
…and more valuable, more sellable business.
Not every offshore team delivers equal results.
And most providers never tell you why.
Technology Elite’s
From pre-campaign planning through to integration and ongoing optimisation, every stage of your offshore team’s journey is managed inside a structured, end-to-end process. Recruitment is just the beginning. Your staff are supported by payroll and taxation compliance, HR management, HMO and benefits administration, a dedicated Team Advisor, regular performance reporting, internal training, ten-year rewards recognition, and team engagement events that keep your people motivated and retained. The infrastructure that most MSP owners have to build themselves, or do without, comes standard.
And here’s what makes this genuinely unusual: none of it costs extra. Every element of the Elite Offshore Performance System is included as part of your engagement with Technology Elite. You get a world-class offshore team and the full operational support structure behind them, at a price point that still delivers the margin restoration you came here for.
Introducing Technology EliteYour Secret Weapon For Long-Term Offshoring Success
We were founded by an award-winning Australian MSP which hired its first offshore Filipino team member in 2010.
During a talent shortage and with impacted margins, we began mapping out a multi-shoring methodology, testing everything on ourselves and constantly refining knowledge and systems. Since founding Technology Elite in 2015 (and selling our MSP in 2018), we’ve helped more than 160 firms in 6 countries recruit, manage, understand, and retain highly skilled staff.
Our clients have elevated their service levels, multiplied their margins, improved onshore retention, and scaled their businesses.
Our leadership team. With the exception of our founder, every leader at Technology Elite is Filipino, which means the people building your team are the people who know this market best.
While other offshore facilities generalise across multiple industries, we specialise in building tech teams. Not only do we know how to find, vet, and recruit the best tech experts, our purpose-built facility is designed (with security, power, and internet redundancies) especially for tech related businesses. (Yes, we also support WFH & Hybrid Approaches, and can give you insights from the dispersed-workforce outcomes of hundreds of clients).
Technology Elite was born out of our own need to source offshore staff for our MSP company (which we have since sold). After making many expensive mistakes (including wasting time with generic BPOs and ineffective NOCs), we have perfected a framework for recruiting, managing, and retaining A-level staff for more than 160 tech companies.
Onboarding, training, and integrating new team members can be time consuming and expensive. That’s why we go to so much trouble to make sure we only bring you the most suitable candidates. In fact, only 4% pass our rigorous qualifying process.
Outsourcing usually refers to two models that both have strict limitations.
1. Outsourcing TASKS to a facility or NOC. This can be great for high-volume repetitive tasks, since the model was designed for call centres. But for SMBs, low-volume and high-skill work, this model fails by forcing you to manage a services vendor, giving you too little control over process, staff work conditions & retention, and therefore outcome quality and sustainability.
2. Outsourcing by hiring freelancers. This model MIGHT be cheap but gives you significant legal exposures, high risk of over-paying or under-paying staff, technology reliability issues, insurance gaps, no local benefits package for retention, and no local knowledge, advice or support.
Building an offshore team with Technology Elite is very different.
While we help you recruit, employ, support and retain skilled staff, they are MANAGED directly by you. You maintain full control over your dedicated offshore staff, they follow your processes, use your tools, licenses, and IP, and operationally work the same as your onshore staff. Meanwhile we provide Recruitment, Payroll, HR process, legal protections, retention programs, management advisory, optimization advisory, training, compliance, equipment and facilities, all for a simple fixed monthly fee.
Getting the right person matters most when the role is technical or highly specialised, and that’s exactly where a shortcut hire hurts you. So our recruitment system is deliberately detailed: we assess technical ability, cultural fit, and long-term potential through a structured, multi-stage process rather than rushing to fill a seat. That rigour is what delivers accuracy, the right skills, the right fit, the first time. For specialist roles where the margin for error is small, it’s the difference between someone who can genuinely do the work and someone who just looked good on paper.on.
There are no hidden costs, mark-ups, or extras in our business model. Just a fair, flat, fully transparent fee per team member. That means you can have your first highly-skilled offshore team member lightening your load in as little as 30 days. And an entire team running like clockwork within a year, so you can scale your business and profits with certainty.
92% of Filipinos speak English, but the culture is quite different to yours in many ways that are not obvious or intuitive. This is the number one reason why so many companies fail when offshoring. You might have managed people in your country for 20 years; that does not mean you will succeed managing people in a different culture. The GREAT news is that we have the perfect system that predicts EVERYTHING your managers might do wrong, and gives you all the knowledge and tools you need to excel. No other staffing provider has relentlessly perfected their advisory to produce a system that precisely (and easily) informs, integrates and optimizes.
Any shifts, full support, grade AAA facilities, productive work areas & vast recreational areas 24×7.
Military-grade infra, Triple-redundant power and quadruple-redundant internet.
3M people (growing a 5% p.a.), flood-free, light traffic, clean, green, spacious, family-friendly.
Freeport gates, Building security, Front door biometrics, “air-side” biometrics, private suites, firewalls, NOC, ISO27001.
Everything you need to know about Technology Elite’s offshore staffing framework
We make the candidate search, assessment, and hiring process as precise and risk-free as possible. For example:
Hiring the right person is only half the job. Integrating them well is what makes them perform. This is where most offshore arrangements quietly fall apart, and where we do our deepest work. Here’s some examples of a much bigger advisory process:
Many MSPs just use offshoring to plug an immediate staffing gap. But the most profitable ones are using it much more deliberately to build a more scalable, more profitable business. We help you do the second. For example:
No. This is another thing that makes Technology Elite genuinely unusual. The full operational support structure is included as standard, at no additional cost, because we are keenly focused on what’s BEST for you and your Filipino workforce. Take any of this away and we can’t do our best work, and you won’t get the best outcomes.
For example:
Since 2015 we’ve helped more than 160 MSPs recruit, manage, and retain skilled offshore staff, so they can reset their cost base and restore their margins. Here’s a small sample of what they say about working with Technology Elite.
We started with one as a pilot, and that went really well… so we’ve rapidly expanded, tripling the team, and moved into other areas of support. It’s allowed us to expand in Australia quite rapidly by adding skillful staff, which has kept workloads manageable for everyone.
The offshore team hold us together when our local staff are sick or take leave. Our team, our clients and our directors are all really impressed — we’ve actually just increased their salaries again to reflect the value they’re bringing to the business.
If we found Tech Elite sooner, we could have grown our company faster. As we grew our offshore team, our local team were able to focus on more complicated and more important jobs — it also allowed us to handle more work.
Start by requesting your free offshoring opportunity assessmentThe quickest and easiest way to learn more about offshoring (and how to recruit, manage and retain skilled staff at around one third the wage cost) is to speak with an experienced Offshoring Expert:
Schedule A Free Offshoring Opportunity Assessment
